At Little Lovage Club, we prioritize the health and safety of children above all else. We understand the importance of providing a secure and stimulating environment where children can freely explore, learn, and have fun.
Safe and Well-Maintained Facilities:
We maintain a clean, well-organized, and carefully designed play space to ensure the utmost safety for all children. Every aspect of our facility, from flooring to play structures, is designed with safety in mind. We strive to create an environment that minimizes potential hazards while maximizing the enjoyment and developmental benefits for children of all ages.
Safety Guidelines and Rules:
To maintain a safe environment, we have established clear guidelines and rules that both children and adults must follow. We request that parents or guardians closely supervise their children during their visit. Our staff is readily available to answer any questions and provide assistance. By adhering to our safety guidelines, we can collectively create an environment where children can explore and enjoy themselves safely.
Our dedicated team of trained professionals is passionate about children’s safety and well-being. Our staff members undergo rigorous background checks and receive specialized training in child safety, CPR, and first aid.
Cleanliness and Hygiene:
Maintaining cleanliness and hygiene is our top priority. We follow strict protocols for cleaning and disinfecting our play spaces, toys, and common areas regularly with nontoxic cleaning supplies from the brand Force of Nature. We provide easy access to hand sanitizing stations throughout the facility, promoting good hygiene practices among children and adults alike.
We understand that different age groups have unique developmental needs. Our play space is divided into designated areas to cater to different age ranges, ensuring that children can engage in activities suitable for their abilities. Each area is carefully designed to provide age-appropriate challenges and encourage healthy development through play.
We prioritize emergency preparedness to handle unexpected situations. Our staff is trained to respond swiftly and efficiently in the event of an emergency. We have well-defined evacuation procedures and maintain a fully stocked first aid kit on-site. Your child’s safety is our utmost concern, and we are prepared to handle any situation that may arise.
If you have any questions or would like to learn more about our commitment to health and safety, please don’t hesitate to contact us at email@example.com. We look forward to providing your child with a memorable and safe play experience!
Frequently Asked Questions (FAQs)
- We are a peanut and tree nut free facility. Please do not bring any nuts into our space.
- Caregivers are always free at Lovage. We only charge per child. We do not allow shoes in the playspace; children may be barefoot or in socks. We suggest that caregivers wear socks as well. Grippy socks are best!
- Parents/caregivers should always be within arms reach of their children and are responsible for continually supervising their children while in our space.
- We have bathrooms with child-sized amenities and a changing table with extra diapers. Children should never be in the bathroom alone. For eating and feeding we have a bottle warmer, filtered water and paper cups, kid-sized tables and chairs, and high chairs. We ask that all food stays in the snack area.
- You may bring your own food and drinks (no nuts please, see above!). Please nurse or feed a baby a bottle wherever and whenever you need to while in our space. You may also use our private feeding room.
- Download our App: We HIGHLY recommend downloading our app! It is the easiest way to build a profile, sign our waiver, search our schedule, book and cancel classes and Open Play, and more. Go here to download on Apple. Go here to download on Google.
- The First Name and Last Name on your Little Lovage Club account will be your "Primary" CHILD's name (not your name, or another adult’s name). That way your child's name will show up on our class & open play rosters. Your "Primary" child will the the child in your family who will most frequently use Little Lovage Club services. You can book additional children using the "Book a Guest" feature for Open Play and Enrichment Classes (see below).
- Please purchase enough credits to book all siblings into the same Open Play session. It is straightforward to book a second, third (or more!) child into the same Open Play session using a drop in or a pack of Open Play passes. First, please purchase the correct number of Open Play credits; at least one credit per child. Second, book your primary child into the Open Play session using a single credit. Finally, book second and additional children into Open Play using the "Book a Guest" feature; use a single credit per child.
- Booking siblings into the same Enrichment Class: If you want to book two siblings into the same class, and you are using a drop in Enrichment class credit, you will use the same "Book a Guest" process as you do for Open Play. Please make sure to purchase the correct number of credits to book multiple children; one credit per child. If you are redeeming one of your Membership credits for an Enrichment Class, please go to our Membership page for instructions on how to book siblings into the same Enrichment Class.
- Reserve in Advance: Please try to reserve Enrichment Classes and Open Play ahead of time! We cannot guarantee we will have a walk in space and we do not want you to show up and not be able to get into the program of your choice.
- Cancellation Windows: We have a 2-hour cancellation window. If you cancel two (2) hours before the start of your class or Open Play reservation, you will receive your credit back in your account to use at another time. If you do not cancel, you will lose your credit. We do understand that extenuating circumstances happen; please email firstname.lastname@example.org if something outside of your control prevented you from canceling within our cancellation window.
- Book a Parent Support Group: You can book Parent Support Groups via Eventbrite (a different platform than our Enrichment Classes and Open Play). Go here to view and purchase.
- What are Parent Support Groups? Our Parent Support Groups are designed to build connection and community with other new parents, get real about the challenges of early parenthood, help work through new relationship dynamics, and provide practical suggestions for infant sleeping, feeding, soothing and more. Groups meet for 90 minutes, 6 weeks in a row. Groups are kept small at 8 participants (no more than 10) and one group facilitator.
- Who are Parent Support Groups for? Postnatal classes are designed for a primary caregiver to attend with a young infant rather than for couples. We want to ensure there is space to be really honest about how parenthood has affected your own identity and your relationships. That being said, we celebrate the fact that families grow in many ways and if you have any questions about whether a postnatal support group is a good fit for you, please reach out to email@example.com.
- Go to our Membership Page to see what’s included in a Lovage Membership and Membership options.
- Enrichment Classes: Each membership includes credits to book for our Enrichment Classes – either 4, 6, or 8 per month depending on your selection. These Enrichment Class credits can be used to book our more hands-on and development-focused Enrichment Classes.
- Enrichment Classes: You can mix and match enrichment class bookings – think of these as equivalent to class passes for a fitness studio. They can be used for any class in that month (e.g. attending 2 or 3 enrichment classes in one week if you will be traveling later in the month, using classes for different kids in your family, etc.).
- Open Play Passes:Your membership also includes either a 10 or 20 Open Play pack per month (10 for Singles and 20 for Duos). In order to add your free Open play pack, please take the following steps:
- Please note: Do NOT select the 10-Pack Open Play or 20-Pack Open Play as those packs will not apply the discount code.
- Open Play Passes: You can use your Open Play credits for any siblings in your family, or for guests! Just reserve using your “Reserve for Guest” option. If you are not bringing a sibling, and instead are bringing a new person, please input an email so we can add them to our system and have them sign a waiver.
- Adding Siblings to Enrichment Classes or Open Play: Memberships are intended to be shared between siblings in a family. However, our booking platform MarianaTek is designed for single users so we have created a few workarounds. Click here for tips on using MarianaTek.
- Monthly Credits do not roll over: Monthly Enrichment Classes and Open Play credits do not roll over (use them or lose them during the 1 month period). However, you can use your credits to book classes for any future class on our schedule, even if it is after the expiration date of your membership credits.
- Membership Terms: Your Monthly Membership starts on the first day you pay for your membership, not the 1st of the month. Memberships are charged monthly and are auto-renewed with your primary credit card on file every month. They are billed on the date you purchase, not the 1st of the month (e.g. if you first purchase a membership on August 28th, that is your billing date).
- Cancel a Membership: You can cancel with 10 days’ notice before your next billing cycle by sending us a written cancellation request at firstname.lastname@example.org
- Please reach out if you have additional questions or special requests (e.g. when a grandparent is paying for membership.)
1) Purchase your membership.
2) Once you have an active membership, open the App, go to the Buy Page (shopping bag icon at the bottom, 3rd from the left).
3) On the Buy Page, under the Open Play section, navigate to the right until you see the Monthly Member 20-Pack Open Play (for Duo Members) or the Monthly Member 10-Pack Open Play (for Single Members). The discount code will automatically be applied at checkout, so the pass is $0.
- Open Play Schedule: Open Play is broken into 2-hour blocks and is available during all operating hours: 9:00 am–5:00 pm every weekday, and 9:00–1:00 pm on Saturday and Sunday. Your Open Play booking provides access to the play space and amenities during the 2-hour block you have booked.
- Open Play on the Weekends: Generally, Open Play is not available on Saturday or Sunday afternoons due to private parties, but please check the schedule to confirm.
- Book a Spot for Every Child: Every child who comes to Open Play must have a separate booking to play, including siblings. However, babies under 6 months who accompany an older sibling are not charged for Open Play. Every child over the age of 6 months must be booked into Open Play.
- Advanced Bookings Recommended: Advanced bookings are highly recommended, especially for our peak morning Open Play from 9:00 am to 1:00 pm. Unfortunately we cannot guarantee a walk-in spot will be available if you do not sign up ahead of time.
- Purchasing Enrichment Class credits: You can either buy a credit for a Single Enrichment class ($35) which also includes 30 minutes of free play before class; or you can purchase a Membership which will have either 4, 6 or 8 credits per month. See Membership FAQs above.
- Open Play after Class: Your Enrichment Class booking does NOT include Open Play after your class has ended. If you'd like to stay for Open Play after your class, please book an Open Play session.
- Please Arrive Early: We always recommend arriving at Lovage to check in and get settled at least 15 minutes in advance of your Enrichment Class start time. You are welcome to play in our Open Space for up to 30 minutes until the start of class is announced. After you’ve checked in and your stroller is settled, please move into the Open Play space to make room for others to arrive.
- Book at Spot for Every Child: Every child attending an Enrichment Class must have a separate booking, including siblings. However, babies under 6 months who accompany an older sibling to a class designed for the older sibling can attend free of charge.
- Booking Siblings into Enrichment Classes: Non-Members: You can book siblings into Enrichment Classes by using the “Add a Guest” feature. Unfortunately our new platform does not have family profiles, so you cannot select a different child’s name, but you can add a sibling as a guest. Members: Please see the section below called Adding Siblings to Enrichment Classes or Open Play.
- How can I book a birthday party for my child? Please visit our Parties Page for more information and reach out to email@example.com to inquire about availability.
- Can I bring my own decorations? Absolutely! Feel free to bring a wide range of decorations to personalize your party space (a few exceptions below). However, we kindly ask you to remove all decorations at the end of your event, leaving our space as you found it.
- Are there any restrictions on decorations? We kindly request that you refrain from using glitter or confetti to maintain the cleanliness of our space. Additionally, please avoid using duct tape or package tape that could damage/remove paint from our walls.
- Will your team assist with set up and/or clean up of food, beverage and decorations? While we will have a team member available to address any questions or concerns you may have, the setup and cleanup of decorations, food and beverage, and other arrangements are your responsibility.
- Is there an option for the Lovage team to set up my party? Unfortunately we are no longer offering party setup and cleanup by our team members.
- Do you have a kitchen available? We have a simple refrigerator, but do not have kitchen facilities on-site for reheating or cooking food. Unfortunately, this also means we do not have ice readily available. However, there's a convenient Star Market located on the other side of the Prudential building.
- Can we have deliveries before the party? No, unfortunately we cannot accommodate deliveries or storage of decorations, food, beverages, or other in advance of your party. We kindly ask that all food, beverage, and decoration deliveries be scheduled within the one-hour period prior to the start of your party. Guests are responsible for coordinating all deliveries.
- Are alcoholic beverages allowed at private Little Lovage birthday parties? Unfortunately we are not able to allow alcohol in our space at this time. Please do not bring alcoholic beverages to a birthday party.
- Can I bring in activities or entertainment? Yes! Generally we allow guests to bring their own activities and entertainment, but please discuss this with our Event Coordinator during booking to confirm and answer any logistical questions.
- Do you offer an option for Lovage teacher-led activities? No, unfortunately we do not have the capacity to offer Lovage teacher-led activities at private birthday parties at this time.