POLICIES & PROCEDURES:
Before registration and payment, we kindly ask that you take a moment to thoroughly read and review all policies and procedures, as they are binding once you register with us. We are committed to our clients, and our focus is your happiness. We will make every effort to ensure your experience at Little Lovage Club is excellent, and exceeds your expectations.
All policies and procedures are subject to change at any time without notification. If you have any questions regarding our Policies and Procedures, please contact Little Lovage Club.
Little Lovage Club recognizes the importance of all parenting roles and family structures, and we welcome all caregivers to participate. Our Newbies New Moms’ Group is limited to mom and baby only. Please note: we require adult supervision in our Enrichment Classes, Birthday Parties, Workshops, and Events. We do not allow children to be dropped off.
Registration, Cancellation, and Refund Policy:
If you cancel your registration:
You may cancel your registration at any time, for any reason, but a refund will not be issued. If you cancel your registration before the start of an Enrichment Class Session, Moms’ Group Session, Workshop, or Event, a Lovage credit will be issued in the amount you paid. If you cancel your registration after the start of a Session, a prorated Lovage credit will be issued based on the amount you paid, minus the class(es) you attended. Payments and Lovage credits are non-transferable between clients, and do not expire.
If we cancel an Enrichment Class Session, Moms’ Group Session, Workshop or Event:
We reserve the right to cancel or transfer enrollment up to 24-hours prior to a Session, Workshop, or Event due to low enrollment. In the event of a cancellation or transfer, you will be notified via email address provided. If you are unsatisfied with the transfer, or cancellation is necessary, you will be issued a Lovage credit in the amount you paid. A refund will not be issued. Lovage credits are non-transferable between clients, and do not expire.
If we cancel for the day:
We reserve the right to close due to staff illness, facility-related event, or inclement weather. In the event of a closure, clients will be notified via email address provided and will be issued a Lovage credit for the amount of the missed class. A refund will not be issued. Payments and Lovage credits are non-transferable between clients, and do not expire.
We understand you may have to miss an Enrichment Class or a Moms’ Group Class due to an unforeseen event or for any other reason. We allow one make-up class per session, and the make-up class must be completed by the end of the following session. Any unused make-up class will be forfeited, and no Lovage credit or refund will be issued.
If you miss an Enrichment Class you may make-up your class in an age appropriate Enrichment Class of your choice by the end of the following session.
If you miss a Moms’ Group Class, you may make-up your class in an age appropriate Enrichment Class of your choice, by the end of the following session. We do not allow a make-up class in another Moms’ Group.
If you cannot attend a Workshop or Event, a Lovage credit will be issued for the amount you paid. This credit may be applied towards a future Enrichment Class, Moms’ Group, Workshop, or Event of your choice. A refund will not be issued. Lovage credits are non-transferable between clients, and do not expire.
Health & Wellness Policy:
In an effort to keep everyone healthy and safe, we ask that you exercise caution and consideration for others, if either you or your little one are not well. Please use your best judgment when deciding whether or not to bring your baby or toddler to an Enrichment Class, Moms’ Group Class, Workshop, Event, or Party when he/she is experiencing obvious signs of sickness. If you, your baby or toddler appear too sick to participate, Little Lovage Club reserves the right to ask you to kindly leave.
Weather Cancellation Policy:
During inclement weather, Little Lovage Club reserves the right to cancel an Enrichment Class, Moms’ Group Class, Workshop, Event, or Party to ensure the safety of everyone. We typically follow the Boston Public School closings for weather related cancellations; however, we reserve the right to determine otherwise. In the event of a closure, clients will be notified via email address provided, or call 617-650-4076 for inclement weather closing announcements. A Lovage credit will be issued for the amount of the missed Class, Workshop, Event, or Party. A refund will not be issued. Payments and Lovage credits are non-transferable between clients, and do not expire.
We kindly request, before you enter the main room upstairs, please remove your shoes and leave them on the boot tray or in a cubby.
You may breastfeed or bottle-feed your baby or toddler at any time and any place within Little Lovage Club.
We ask that you arrive no earlier than 10 minutes before your scheduled Enrichment Class, Moms’ Group Class, Workshop, or Event and stay no later than 10 minutes after. This ensures that our staff has adequate time to clean and prepare for the next group.
Stroller Parking Policy:
Strollers must be parked outside, neatly in a row, so not to obstruct the entrance or sidewalk. Please do not bring strollers into the building. The outside stroller area is not monitored; park at your own risk. Stroller locks are available to purchase for $20.
Sibling Attendance Policy:
Siblings are welcome to attend an Enrichment Class at no additional cost, provided they do not become a distraction. If the sibling becomes a distraction, Little Lovage Club reserves the right to ask you to kindly leave.
Families with multiples only pay for single enrollment in Enrichment Classes and Moms’ Groups.